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Amazon.com: Authentic Communication: Transforming Difficult Conversations in the Workplace eBook : Kofman, Fred: Kindle Store
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7+1 Steps to Prove That You Are Listening. Source: Fred Kofman. | Effective communication, Transformational coaching, Classroom management tips
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UFM - Conscious Business Center International - Skills - Difficult conversations, example 1 on Vimeo
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